![]() ![]() If I breath near the cartridges they are prone to showing up as 'missing or damaged'. I have wasted hours when I should be productive, removing and refitting cartridges, cleaning contacts, wiggling cartridges and surfing the 'net looking for a solution. I bought the PhotoSmart 7520 in March 2013 and it has been a constant nightmare. My siimple HP3420 was a model of reliability. I never get an error for missing black or photo cartridges. I tried the other two old yellow cartridges, and no luck.ĭuring removal and installation of the cartridges, sometimes I also get the cyan and magenta showing up as not being recognized along with the yellow, but after taken them and putting them back in the warning for the cyan and magenta go away, but the yellow will not go away, regardless of what I do. I installed it upon arrival, and the printhead error went away, but I still got the same missing cartridge error, and the only one that it will not recognize no matter what I do is the yellow cartridge. I followed the trouble shooting instructions with no luck, so I threw in the towel and I purchased a brand new HP printhead, part number CN642A, as suggested by the HP troubleshooting/support website. I purchased a new set of HP 564 XL cartridges (black), and it never recognizes the yellow ink cartridge, and for some odd reason, it began to tell me that the printhead was either missing, not detected or incorrectly installed. I've been having a similar ongoing issue with my printer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Please let me know if this resolves the issue, or if you require further assistance!Īnd Feel free to ask your queries as this forum has some of the best people in the world available and ready to help. You can also update the Firmware, you can directly update the printer firmware from the printer control panel or download the software from our HP support website,įor more details on how to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware ![]() Turn on the printer and wait till warm-up period finishes and the printer is idle.Īlternatively, you can follow the steps suggested in the support document for - HP All-in-One Printers - The Automatic Document Feeder (ADF) Does Not Pick Paper Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, let's try these steps here: Have you tried to update the printer firmware?.Have you tried to clean the ADF rollers?.Did this happen after a recent power outage or surge?.Don't worry we'll work together to help you find a solution.įor better clarity and to assist you better I would require information regarding this: HP Instant for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues related to your HP Printer. ![]()
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